Optimize Research Operations
Deliver quality insights with speedHow do we make better decisions?
How can we centralize and share knowledge?
How do we translate insights into actions?
How can we leverage AI in research?
Systems that help collect, centralize, and translate insights into actions give leaders the data they need to make informed decisions with confidence.
We will co-create a product feedback strategy with you and then optimize research operations to deliver with both speed and quality. We’ll enable your team too with ongoing training and support.
For organizations that need to grow a team quickly or bring in new skills and capabilities, we provide embedded researchers supported by principal consultant oversight.
Here is How We Work With You
Strategic Audit
Our initial engagement is a comprehensive assessment and analysis of where you are now and where you want to be in the future. Our experts will identify the company’s core processes to understand strengths, weaknesses, and pain points. We will then review existing requirements and technologies to develop a comprehensive understanding of the businesses’ capabilities and needs.
We present our findings and recommendations, highlight key themes, and provide multiple options for courses of action. Together we align on the best next step for your organization.
You get clarity, establish priorities, set expectations, and create an initial plan to enhance your research and product operations.
You will be able to use the results of the Audit to design your own operational systems, should you wish to do so at this point.
Optimize Operations
Optimizing operations begins by co-creating a product feedback strategy that will improve the quality and speed of research efforts. We will build lean processes to efficiently define, validate, and evaluate ideas, ensuring that your decisions are backed by evidence. We can also help you setup a repository that will centralize knowledge and make insights accessible across the organization.
Our experts will then do a cost benefit analysis of tooling and workflow options, providing recommendations and pricing for three options.
Once a choice is made, we will help implement the strategy and supporting systems, establishing workflows and governance for research operations.
Throughout this process, we participate with all stakeholders to drive quality-focused product releases. Our enablement efforts include training, mentoring, and support services until your team is skilled and confident.
Streamlined research operations increase productivity and speed, and empower teams with clarity and confidence. It also mitigates risk and saves money by eliminating guess work and waste.
Embedded Researcher
There are many aspects of an operation that can lead to an organization looking for an embedded researcher to augment their team. This can come down to recruitment challenges, such as not being able to find the right person to join the team, or not having the budget to affort a full-time employee.
In some cases, if an organization is fairly young or if the existing team is inexperienced, they can encounter skills gaps that need filling. They may even need help establishing their research function initially.
In these circumstances, it can pay dividends to embed a new researcher into the team from a partner that they can rely on to deliver top quality personnel.
An embedded senior researcher brings in additional skills, they can upskill your existing team members, set up processes, implement new research functions, and hire new team members. Even if you only need them for a short period of time, the residual, ongoing benefits they will leave you with will be significant. Embedded researchers advance your team’s capabilities across the board to benefit current and future projects.
Whatever situation you are in, we can help by providing researchers. Our team has helped deliver research, build research and operations capabilities, and allow our customers to focus their efforts on product development while we take the burden of recruitment away.
Centralize Research
Product leaders and managers need information at their fingertips to make informed decisions. Their teams need a place to keep everything organized and tools to enable their research efforts.
We help you centralize information in a repository that makes it easy to access research projects, review customer feedback, and share insights across the organization.
Our experts will help you choose and implement a research system that includes a repository, efficient qualitative analysis tools, and a participant management database that makes it easier to find and track the right people for your studies.
We offer complementary training and support to ensure these tools are used effectively.
Centralizing research efforts and insights creates alignment on the Why and makes life easier for everyone, especially people who don’t have the time (or patience) to dig deep into the data.
AI Consulting & Implementaton
Our team evaluates and advises software companies on the use of artificial intelligence in product and market research. We do the AI testing you don’t have time for, and can help you choose and implement AI research platforms that will save you time without sacrificing quality.
We can consult you on:
- Which AI tools are best for research
- AI workflows that improve research work
- AI updates you need to know about, such as data privacy and regulation
Better yet, we can implement AI powered research software, giving you expert support and excusive insights from our partnerships.
We will explain the differences between each platform and how each can fit within your organizational culture. Then, if you choose one of these options, we will help set it up for you and enable your team to use it efficiently and effectively.
Ready to begin?Let's discuss your project.
SYSTEM BUILDING
Our Partners
Setting up research operations requires making careful decisions about the best process for an organization, and then finding the right tools to support the new strategy. This can take months, full of calls and demos to make a wise decision. At Rill Insights, we have done a lot of this for you. We are constantly testing new software and setting up complex interoperable systems. Working with us, we will take that burden from you, presenting a menu of options for you to choose from that we know will work. We can then help setup those systems, configure them to your organization, and train the team to use them effectively.
We are implementation partners for three research software solutions.
Dovetail
Full suite qualitative research platform with a centralized knowledge repository and people manager. Great for all research teams.
Airtime
AI powered qualitative research tool with in app micro-surveys, interview booking, and automated analysis. Great for product managers.
Forelight
AI powered qualitative research tool with automated fact finding and insight creation. Great AI partner for market and product research teams.
Working with Bryan and his team has been an excellent experience and process. Bryan was engaged to provide training and be a guide as to ‘how’ to implement what was taught. The concepts of research, the process of discovery, and subsequent analysis to elicit the ‘voice of the customer’ provided an excellent foundation for the Product Managers to coalesce their activities in a more focussed way.. training on the tool sets he recommended and set up meant there was a ready framework to store and organise the findings from discovery. The training was excellent, but even more impactful was the application of that training through 1:1 engagements in individual projects where the feedback from the PMs has been so positive, “it makes such a real difference” and “the light has dawned” being two verbatim comments.
Neil Thomas, Director of Product
FAQ
What is Research Operations?
ResearchOps is the people, mechanisms, and strategies that set user research in motion. It provides the roles, tools, and processes needed to support researchers in delivering and scaling the impact of the craft across an organization.