Trained originally as a Sociologist with subject matter expertise in Aging and Healthcare, Lisa brings her passion for helping others to every project. She is our user research and communications expert, a skilled interviewer, and detail-oriented content designer.
As a geriatric social worker, Lisa developed skills such as empathy, deep listening, and experience working in collaboration with healthcare professionals, community agencies, non-profit organizations, and the business community.
After receiving her PhD in Sociology from Florida State University, Lisa worked as Research Faculty at the Claude Pepper Center on Aging at FSU, and Executive Director at Senior Life Source, a non-profit organization that provides education on aging for all ages. Today, Rill Insights enables Lisa to fully utilize her experience, passion, and expertise to make a difference people’s lives by helping companies deliver quality products and services to their customers.
Her professional services include:
- Effective translation from client needs to action plans
- Conducting qualitative UX/ CX research to improve products and services
- Professional writing, creating content for digital products, product education, and training
- Content strategy for customer engagement communications
- Connecting people with resources to help them live a quality life as they grow older
- Education and instructional design
In her spare time, Lisa enjoys traveling with her husband and dog (Sir Shwaggy), creating 3D printing parts for cosplay, and learning to play the bass guitar.
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