Who are my users?

In this episode of the Design Insights Series, I address one of the first questions to ask in new product development, “Who are my users?” I explain why this question is important to ask, and how to answer it, using the ethnographic tools of observation...
Design Insights Series_Introduction

Design Insights Series_Introduction

Welcome to the all new Design Insight Series, or ‘DIS’….a set of mini lessons for designers and design researchers. These lessons stem from my experience as an anthropologist, design practitioner, and educator. I typically teach these in classes, and...